Terms and Conditions of Sale, Delivery and Payment

I. Authorization for the return of goods will be determined under the Conditions of Sale and Limited Warranties as expressed in this pricelist. Please refer to the Warranty section for more information.

II. Dornbracht will accept as return goods only products which are

a. Defective due to poor workmanship or materials
b. Items that are in resaleable condition and within the 60 day return window
Please Note: Only the part or parts of the complete sets which are defective will be accepted for return. For example, a damag ed handle does not require the return of the complete widespread fitting.

III. Dornbracht will not accept as return goods products which are

a. Discontinued product that is not listed in the most current Dornbracht Price Book.
b. Special order (xTra Service) items
c. Installed product that is not defective due to poor workmanship or materials

IV. UNDER NO CIRCUMSTANCES WILL MERCHANIDISE BE ACCPETED FOR RETURN WITHOUT PRIOR WRITTEN AUTHOIRIZATION (Return Goods Authorization, RGA).

V. Customers must submit requests to americas@dornbracht.com and are required to provide all the following information:

a. Quantity
b. Article Number and Finish
c. Purchase Order Number or Dornbracht Invoice Number
d. Reason for Return

VI. A copy of the Return Goods Authorization (RGA) form authorizing the return of only the items indicated will be emailed to you. A Return Shipping label will also be emailed to you. Any product that has not been authorized and included on the RGA form will be considered unauthorized and no credit will be issued. Unauthorized items will be returned to you at your request and expense.

VII. Preparation of products for return:

a. Defective – All products must be individually packed in either their original carton (shelf box) or carefully wrapped and boxed. These boxes should then be packed in an outer shipping carton to prevent further damage and/or defects. Please clearly indicate the contents of all internal boxes if original cartons are not used. Please ensure all internal boxes are taped closed.
b. Resaleable – All products must be unopened in their original carton (shelf box). These boxes must then be packed in an outer shipping carton to prevent damage.

VIII. The value of the returned merchandise will be determined following a physical inspection of the materials received. A credit for those items accepted will be issued. Please note this process can take up to four (4) busine ss weeks.

IX. The value of the credit will be determined as follows:

a. Factory defective items – a full credit will be given upon receipt and inspection.
b. Incorrectly shipped items – If packaged properly, credit for incorrectly shipped items will only be provided if the items are returned in their original cartons (shelf boxes) and is in resaleable condition.
c. Authorized return of resaleable items – Credit for invoice price minus restocking fee
1. Within 60 days of receipt – 25% restocking fee
2. Over 60 days from receipt – Items not eligible for return
d. Unauthorized Return – no credit will be issued
e. Non-Current Goods (Discontinued) – no credit will be issued for items that are returned that are no longer listed in the current price book or pricelist.

X. PROPER PACKAGING, LABELLING AND PROTECTION OF THE RETURN GOODS SHIPMENT IS THE RESPONSIBILITY OF THE SHIPPER.

Return Goods Procedure

In order to be eligible for credit on any eligible returned goods, please comply with the following:

1. Package Product Properly for Return

a. Defective – All products must be individually packed in either their original carton (shelf box) or carefully wrapped and boxed. These boxes should then be packed in an outer shipping carton to prevent further damage and/or defects. Please clearly indicate the contents of all internal boxes if original cartons are not used. Please ensure all internal boxes are taped closed .
b. Resaleable – All products must be unopened in their original carton (shelf box). These boxes must then be packed in an outer shipping carton to prevent damage.

2. A copy of the Return Order Form must be included with the returned products in a plastic pouch affi xed to the outside of the outer shipping carton. If the requested documentation is not included with the shipment, Dorn bracht will automatically refuse the return and no credit will be given.

3. A shipping label is provided. Please cut this out and attach it to the outside of your shipping carton. The label must be visible on the outside of the shipping carton or the return will not be accepted.

4. A full inspection of the returned articles by Dornbracht will be carried out prior to credit given. Dornbracht reserves the right not to credit any items found to be damaged or incomplete upon inspection. This process can take up to four (4) business weeks.

5. Incomplete, previously installed items, custom items (xTra Service) or their components will not be accepted for credit and will be returned to the showroom upon their request and at their expense.

6. Returned items awaiting inspection for credit should not delay payment of any outstanding account. Dealer must not debit their Dornbracht account.

7. All denied returns are at the sole discretion of Dornbracht Americas. These denials are to be treated as final decisions and cannot be resubmitted nor contested.